Pioneer Heating & Air Conditioning, Inc. and Owner Gordy Noe, Awarded National Residential HVAC Contractor of the Year by Contracting Business Magazine
“Customer first” mentality is key driver behind Founder Gordy Noe and Pioneer Heating & Air’s philosophy and business strategy.
April 6, 2017 – Knoxville based Pioneer Heating & Air Conditioning, Inc. announced that its founder and President Gordy Noe and his HVAC Company, founded in 1981, have been named the 2017 National Residential HVAC Contractor of the Year by Contracting Business Magazine, a leading trade publication serving the nation’s HVAC industry.
Founder and President Gordy Noe, inspired by his father who was also a contractor, runs Pioneer Heating & Air Conditioning, Inc. with one thing taking precedence over everything else: the customer always comes first. This “customer first” mentality has contributed to the tremendous growth and success of the company since its inception.
“It’s our policy that we take care of the customer’s needs no matter what it takes, and money is secondary. If we do the first one, we’ll make the second one,” says Noe.
Noe also insists that his technicians are highly trained, skilled, and experienced and he requires all HVAC technicians to stay up-to-date on their North American Technician Excellence certifications.
“I believe that because we always put our customers first, and we invest in our employees, we are truly set apart from our competitors. We are incredibly honored to have that philosophy and business approach be recognized by Contracting Business Magazine as the National Residential HVAC Contractor of the Year,” Noe said.
Pioneer Heating & Air Conditioning, Inc. General Manager, Mike Conley, seconds Gordy Noe’s business ideologies by saying, “Gordy Noe and his management team believe in empowering our employees.
Gordy will say, ‘This is where I want to go,’ and he’ll step aside and let his employees lead their way down their own paths.” Conley also credits the company’s aggressive marketing plan for the success of the HVAC company.
Conley adds that Pioneer’s commitment to supporting and being involved in various community organizations has also been at the root of who they are as a company, and it has helped residents get to know the staff and technicians on a more personal level. “We love being involved in our local neighborhoods and being able to support causes that serve our communities.
We also know it’s not only a great way to give back but an amazing opportunity to get to know our customers on a more personal level,” said Conley. “We are thrilled to be given this award. It is a huge honor to know that the work you are doing is acknowledged and respected by our trade industry.”
ABOUT PIONEER HEATING & AIR
Since 1981, Pioneer Heating & Air Conditioning, Inc. has been working every day at being Knoxville’s most trusted name in home comfort. Serving the greater Knoxville area and surrounding communities, Pioneer Heating & Air is founded and owned by Gordy Noe and specializes in HVAC installation and repairs, offering a variety of other supporting HVAC services.
Pioneer Heating & Air employs 46 people, has over 35 service trucks on the road, and serves over 2500 local customers a month. Pioneer Heating & Air Conditioning, Inc. is proud to be Knoxville’s Most Trusted Name in Comfort.”
Pioneer Heating and Air Conditioning, Inc., Named 2013 PHCC “HVAC Contractor of the Year
Each year, the Plumbing-Heating-Cooling Contractors—National Association (PHCC) recognizes excellence in the HVACR industry by presenting its “Contractor of the Year” award to the company that best represents the ideals of the profession. The 2013 honoree is Pioneer Heating and Air Conditioning, Inc. (Pioneer), of Knoxville, Tenn.
David Dugger, PHCC’s 2012-2013 president and the chair of the association’s HVACR Apprentice and Journeyman Training Committee, presented the award in October during PHCC’s annual convention in Las Vegas, Nev. Gordy Noe, Pioneer’s president, accepted the award on behalf of his company.
Pioneer was launched 32 years ago as a one-truck/two-man operation. It has since grown to more than 33 full-time employees utilizing a fleet of 35 vehicles. The company services and installs HVAC systems from one to 100 tons, both residential and commercial, including heat pumps, geothermal, gas furnaces, air conditioners, home generators, and more.
Noe makes a point of investing in personnel, service vehicles, inventory, and communications equipment, which enables Pioneer to provide best-in-class routine and emergency services. Under Noe’s leadership, the company has implemented many innovative practices, such as barcoding parts, prefab, and electronic dispatching, which have increased productivity, customer satisfaction, and job quality.
Noe is a strong proponent of geothermal systems as a way to create a healthier planet. His commitment to “green” practices includes running all company diesel trucks and excavating equipment on bio-diesel fuel. He has plans to run all service vehicles on propane soon.
When it comes to serving the industry, Noe is very active. He is the current president of the Knoxville, Tenn., chapter of PHCC and has been a member of the PHCC of Tennessee for five years. He regularly participates in an annual career day to encourage youth to consider a PHCC career and has lobbied for important HVAC issues with various lawmakers.
Within the local community, Noe supports area high school vocational classes by donating Pioneer’s used equipment. The company participates in various PHCC apprenticeship classes, trade shows, code committees, etc. It also provides trucks, equipment, and/or manpower for such worthy causes as a free food program for the needy and the Salvation Army.
Each year, Pioneer gives away a heating and cooling system to a needy deserving family, selected from customer nominations. Noe and the company have received many distinctive awards for their business accomplishments and the support of the community.
Each nomination for the PHCC “HVAC Contractor of the Year” is evaluated by a committee of PHCC members who judge accomplishments in six areas: professionalism, merchandising skills, management skills, innovative HVAC practices, trade involvement, and community service. The winner is honored at the association’s annual meeting and receives a check for $2,500 and a commemorative plaque.
The PHCC-National Association, formed in 1883, provides legislative advocacy, education, and training to more than 3,500 plumbing and HVACR businesses and 70,000 technicians. Members of PHCC have access to a wide variety of services designed to increase their professionalism, grow their business and improve profitability.