Pioneer is now serving Nashville, TN! Nashville customers please

Click Here

See why we’re the highest rated Plumbing and HVAC contractors in Strawberry Plains!

Why Trust Pioneer With Your Home Needs?

Full Licensed & Insured

100% Satisfaction Guarantee

40+ Years in Business

Repair & Install Guarantee

Read What Your Neighbors Say!

Maureen Racz
Maureen Racz 1.0

I was extremely disappointed in Pioneer Service staff. The first repairman who came out did not have the proper equipment to fix my water heater. The second repairman who came out did not know how to operate the equipment and had to call someone to get ...directions to operate the equipment. The quotes they gave me were what I thought were extremely high so I texted them to say I was going to get a second opinion rather than have them come out next week to repair the water heater. In return they called me back and stated that they could not repaired my water heater they were too busy. I did get a second wrote and it was $300 cheaper than what they quoted me. I would not recommend this company nor will I ever call them for service again. Incompetent help and then when you do not agree with what they tell you they leave you high and dry. Unconscionable.Read More...

Klein Calvert
Klein Calvert 5.0

Great services. On time and on budget. Quality workmanship on installing water softener

Melissa Lyons
Melissa Lyons 1.0

For 10 years we have used Pioneer and been under contract with them. Bought new units. Exceptional quality until 2022. June 2024 was the last time. Our AC was out - they sent a tech that did a great job - came was professional and diagnosed. I called ...the next day for an ETA on the part and the office was rude and basically left it with don’t call us we will call you. Never called never came - heat was atrocious and at 4 called 865HVAC that did an awesome job! Locally owned 5 star company that Pioneer use to be!Read More...

Robert McLain
Robert McLain 5.0

Craig Edmond was my technician and he was awesome. He got the unit up and running in a about an hour and a half. He even found a pipe leak in the basement. Pioneer was the only company I called that could come out the same day I called. Will call them ...back when we are ready to put in a new unit. Thanks Craig and Pioneer.Read More...

Andy W
Andy W 5.0

Great service!

David Nealon
David Nealon 4.0
Bill Cover
Bill Cover 1.0

They started trying to sell me a new unit almost immediately. He said, oh these older Carriers were not very good and most people have already replaced them”. So I suspected then how it would go and was not disappointed. He said I was low on ...refrigerant and said I could just top it off, replace the coil or replace the whole unit. Replacing the coil would be around $4k. He advised just topping it off and I said ok. Great. Later that day it was apparent that the problem was not fixed. I called the office and was informed that the tech had warned me that there was a leak and this was all MY fault. The operator actually told me that it was like my car had a leak and I decided to just let it go. Call somebody else if you need hvac service.Read More...

Jim Caughorn
Jim Caughorn 5.0

The expeditious and professional service by max was exceptional. Very knowledgeable, punctual and passionate about his company and career! Came on a Thursday and installed new unit by12 on Friday!

Randy Reid
Randy Reid 1.0

We are Preferred Customers who pay extra to receive priority service year round and a 10% discount on all parts and labor. When I called to schedule a service visit, the office receptionist told me that no service techs were available Friday, Sat or ...Sunday and would I like to cancel my maintenance visit for Monday??? I told her that we were Gold Maintenance Agreement subscribers and that we paid extra for priority service. She said that no service techs were available to help us Friday, Saturday, or Sunday. I asked to talk to someone higher up and she connected me with the dispatcher. Same story, no one was available to service our unit. It gets worse. When the tech arrived on Monday, June 17 for our previously scheduled preventive maintenance visit, he said that he could not diagnose or repair our system, but he could do preventive maintenance. If we needed service, we’d have to call and schedule that. There are so many problems with Pioneer's customer service in our story that you could make a case study on how not to run a business.Read More...

Lucas Beneditti
Lucas Beneditti 1.0

Booked a service early in the week in their website, called a couple days before because I had some questions, the person on the phone said they couldn't answer and someone else would call me back; they never did. I moved my whole schedule to accommodate ...the appointment, when the time comes, no one showed up. I called them and asked if they had any updates about the tech coming, they said they would check and call me back, they never called back. Wasted my time, extremely unprofessional company.Read More...

Pioneer Comfort Service Van

Schedule your maintenance today and get Pioneer Peace of Mind!

Our Crockett Club Has Your Maintenance Needs Covered

  • You ALWAYS Save at least 10% over Non-Club Members
  • You will receive Priority on the Service Schedule
  • Reduced Dispatch Fees
  • $100 Anniversary Credit for Future Repairs
Wounded Warrior Project Logo

We’re Proud Sponsors of the Wounded Warrior Project

Take Advantage Of Our Financing Plan!

We’re Focused On Prioritizing Our Local Communities With The Highest Quality Service

Pioneer Heating & Air Conditioning is a family-owned business that has been serving the Strawberry Plains area for almost 40 years. Our company is customer-focused, and we prioritize high-quality work, friendly interactions, and personalized service. We provide a wide variety of services, whether you need a local plumber, air conditioning installation, or heating repair. We are open seven days a week and are available for emergency repairs at any time.

Skip to content