Reputation Reviews

November 26, 2019

Creed,is at my house in Dandridge working on a valve that popped in my split system..part under warranty I think .but this dude is awesome.Working out in the cold with the best attitude I;ve ever seen. Yes I endorse them on the radio.This is one of the reasons.Best HVAC company in East Tn.I can honestly say I am proud to be just a small part of the Pioneer family.

phil Williams

Website Review

November 26, 2019

Called on Friday afternoon at 2.15 to see if they could fix our AC . They said they would send someone before 5
Tech named Chris called said he would be here in 30 minutes. He got her in 20 minutes and immediately went to work found the defective part , checked on warranty, replaced it checked the system and was finished in 1/2 hour
Chris was extremely polite and very knowledgable, and professional, explained what the part did in AC system
Want to say a big Thank You to Chris and Pioneer

Robert Farr

Website Review

November 26, 2019

Josephmooca

Website Review

November 26, 2019

Pioneer came to home to repair a water drainage problem. It turned out the condensate pump need cleaning and a some new plastic tubing, I was charged $60.00 for about 8 feet of 1 inch plastic tubing and the total bill was $300.00. I was not pleased with there work and not use them again.

Jr

Website Review

November 26, 2019

Great costumer service!

Kristi Raley

Website Review

November 26, 2019

These people are excellent, prompt and honest! My unit is close to 40 years old and they have never pressured me to buy a new unit I cannot afford. This is the second time I have used them. 10+ years ago I needed freon, this week I needed another pound. I would never dream of using anyone else. I'm very happy with them!

Jean Brewer

Website Review

November 26, 2019

The staff was very friendly and helpful and nice ? and the technician that came out to my house was very professional . Got my air conditioner back up and running and saved the day. I would recommend this company to anyone that needs a great company to get their air conditioner unit back up and running. Thank -you! So so much !!

Donna Holbert

Website Review

November 26, 2019

Pioneer is an excellent company! I originally called a different company and felt as though I was being taken advantage of so, I called Pioneer for a second opinion. The Technician treated me with the utmost respect, explained what was happening and how he was going to fix it, and charges before he did anything. I will absolutely be calling them for any needs in the future. And thank you again, Chris, for being so thorough and nice!

Brittany Smith

Website Review

November 26, 2019

Austin Noe arrived at our house and EXPERTLY mapped out air flow and inspected every register and return. He designed a new system for us and went WAY over board to answer a difficult code question. The installation team of Jason, Lee & Mike, were beyond professional. Max followed up (arrived within a 1/2 hour or being called), a few days later, to answer a new system question. From top to bottom, Pioneer is stellar in every way!!! We now have peace of mind and recommend them to everyone!

Jason & Lee Ann Carter

Website Review

November 26, 2019

Wow…just WOW! From the moment Austin Noe showed up at our home, I knew we were in good hands. Initially, Austin listened intently and took detailed notes. Once it was determined we needed a new unit, he was meticulous in measuring every vent and register in our entire house, while, also, mapping out our entire crawl space and attic areas. He studied air flow and air movement patterns, throughout the entire house, and continually kept me in the loop as to what he was thinking. He went WAY ABOVE, to find the answers to a difficult coding question and kept us updated on his progress, in the days that followed. We were blown away by his thoroughness and attention to detail! As for the installation team of Jason, Lee, Mike and a Trainee, they spent two full days at our house, making sure the job was done correctly, and professionally. They were stellar and very respectful. Max came within 30 minutes of a call, when we had a question, a few days after install, and he was just as brilliant. Enough can not be said for this company….from Savanna, who I have talked to several times, in the office, to everyone we have interacted with…..Pioneer goes above and beyond, to ensure their customers have quality and peace of mind. We could’ve happier and we recommend Pioneer to everyone. Thank you, Austin Noe…you are a Rock star!!

Jason & Lee Ann Carter

Website Review