Reputation Reviews

February 26, 2021

Very Professional Guys. Caleb and Lee did an awesome job putting in my new unit . Very helpful in answering any questions I had. Would recommend Pioneer to anyone I know. So if you are looking for a Professional bunch of guys Pioneer is the one to call.

Robin

Website Review

February 24, 2021

Jay did an excellent service today
Hope he comes back here again

Jayme Todd

Website Review

February 24, 2021

In 2019 Pioneer replaced my upper HVAC Unit and has provided outstanding service ever since then. When it was time to replace my downstairs unit, I contacted Austin Noe for an evaluation – I trust him and he has been fantastic to work with these past two years! We decided to replace the downstairs unit. I am grateful to Austin Noe, Brandon Webster, Austin Caughorn, and Jordan who did a fantastic job on the install of the new unit and teardown of the old unit. Rex Summers was very Helpful as well when I asked some technical questions about the new unit. Thank you all so much, I am very appreciative of the quality of my HVAC units and of the awesome service these past 2 years!

Kenneth Miller

Website Review

February 12, 2021

Three different assessors came out to quote what we thought was a simple gas leak from an elbow joint in the gas line at our family farm. Of the three assessors, Austin, quickly blew the doors off the other two assessors with his well-honed eye and thoroughness. He not only confirmed the leak in the elbow, but wisely took the time to extend his assessment to the entire gas line which had been installed +50 years ago by the homeowner and farm hands, the length of which was suspended to the underside of a now aged and precariously rotten wrap-around deck. Austin sent e-pics with his detailed edits/recommendations showing the wrong type of joint parts had been used, along with his remarkable discovery of a second gas meter buried under old garden supplies which our family had long thought removed, and some of whom had never known even existed. His crew did a Superb job replacing the gas line, safely secured the new line to the brick house exterior, and removed the hazardous old line from the underside of the decking. Having worked with Pioneer Heating & Air at our own home, we consistently sigh relief. Their knowledge/expertise and work ethic is solid as a rock, as is their Customer Service. Thanks so much again!!

Sarah

Website Review

September 17, 2020

Mike F and Lee came out the other night and were so helpful and respectful and did such a great job fixing some duct work and return vent in the house! Very professional thank you!

Hunter Terry

Website Review

September 17, 2020

Sutton was our tech. Extremely professional, and knowledgeable. Spotted our problem within minutes all work complete within the hour. Would have taken less time but had to wait out rain storm. From our first phone call we received prompt attention, the dispatcher told us someone would call us and within the hour we were speaking to a tech. Since it was a late night call the tech instructed us on what to do till morning, and a tech would schedule us a visit in the morning. By 8:15 a.m. we received a call to schedule. We were told a tech would call before he came out between 1-5. Our tech called to inform us he was on his way and was here within 20 minutes of call. This is quality service in today’s society of “we will get there when we get there”. Thank you for service above and beyond. Prices were reasonable and we will be using them again if the need arises.

Robert Cate

Website Review

September 17, 2020

Austin did a great job evaluating our home for a Generac backup generator. The process was very thorough, and we were very pleased with the end result.

Mark

Website Review

August 3, 2020

Jake was our technician and he was wonderful! Extremely professional and helpful. Answered our questions and even gave us some advice on how we could save some money on the repairs. We highly recommend Pioneer!

Crystal

Website Review

August 3, 2020

Jake our technician was friendly, courteous and professional. He arrived on time and went right to work. Cleaned and serviced our very dirty unit in about an hour and a half. Very pleased.

Randy

Website Review

July 17, 2020

Many thanks to Jay Whitsell and his partner ( Sorry, but I can’t remember his partner’s name) They called ahead and showed up at the time we agreed on. The technician ran through tests and inspections of the unit. And even washed the unit after they were done. Jay, thank you for your advice too. We’ll be using pioneer in the future.

Tony Faulkner

Website Review