Reviews

Jay Whitsell, was professional, reliable, on time and very knowledgeable. Great company and highly recommended.

I have used Pioneer for servicing my HVAC units for the past two years and couldn’t be happier with the service they provide. Knowledgeable and friendly staff, they not only take care of the maintenance but make sure to answer any dumb questions I have. My last service checkup was done by Jay W. and Troy once again providing top notch service and making sure I understood all that was done. I will continue to use Pioneer in the future.

Our generator installation was recently completed on time and on budget. Austin Noe was an outstanding representative of Pioneer and served as our advisor and lead contact throughout the entire process. His recommendations regarding the proper size and site location for the system worked perfectly with our existing outdoor structures and landscaping without requiring additional gas line extensions or meter modifications. The installation crew were timely and very professional and stayed late both days to assure we had power reestablished by the end of the day. The whole process from start to finish could not have gone smoother.

I heartily recommend Austin and his entire service crew to anyone interested in a home generator installation.

I’ve been a Pioneer Preferred Customer for years, and I highly recommend having a semi-annual checkup of your heating & cooling unit. Tech Jay W. just finished my winter checkup. He has been out several times, and he is always been professional and helpful. Pioneer is a family owned business located in Halls.

Great costumer service!

These people are excellent, prompt and honest! My unit is close to 40 years old and they have never pressured me to buy a new unit I cannot afford. This is the second time I have used them. 10+ years ago I needed freon, this week I needed another pound. I would never dream of using anyone else. I'm very happy with them!

The staff was very friendly and helpful and nice ? and the technician that came out to my house was very professional . Got my air conditioner back up and running and saved the day. I would recommend this company to anyone that needs a great company to get their air conditioner unit back up and running. Thank -you! So so much !!

Pioneer is an excellent company! I originally called a different company and felt as though I was being taken advantage of so, I called Pioneer for a second opinion. The Technician treated me with the utmost respect, explained what was happening and how he was going to fix it, and charges before he did anything. I will absolutely be calling them for any needs in the future. And thank you again, Chris, for being so thorough and nice!

Austin Noe arrived at our house and EXPERTLY mapped out air flow and inspected every register and return. He designed a new system for us and went WAY over board to answer a difficult code question. The installation team of Jason, Lee & Mike, were beyond professional. Max followed up (arrived within a 1/2 hour or being called), a few days later, to answer a new system question. From top to bottom, Pioneer is stellar in every way!!! We now have peace of mind and recommend them to everyone!

Wow…just WOW! From the moment Austin Noe showed up at our home, I knew we were in good hands. Initially, Austin listened intently and took detailed notes. Once it was determined we needed a new unit, he was meticulous in measuring every vent and register in our entire house, while, also, mapping out our entire crawl space and attic areas. He studied air flow and air movement patterns, throughout the entire house, and continually kept me in the loop as to what he was thinking. He went WAY ABOVE, to find the answers to a difficult coding question and kept us updated on his progress, in the days that followed. We were blown away by his thoroughness and attention to detail! As for the installation team of Jason, Lee, Mike and a Trainee, they spent two full days at our house, making sure the job was done correctly, and professionally. They were stellar and very respectful. Max came within 30 minutes of a call, when we had a question, a few days after install, and he was just as brilliant. Enough can not be said for this company….from Savanna, who I have talked to several times, in the office, to everyone we have interacted with…..Pioneer goes above and beyond, to ensure their customers have quality and peace of mind. We could’ve happier and we recommend Pioneer to everyone. Thank you, Austin Noe…you are a Rock star!!