Reviews

The specialist, Austin Fultz did an excellent job cleaning our air conditioning unit and replacing a capacitor. He was most courteous and respectful, and very kind to our dog, Moose. It was a pleasure having Austin here.

Being new to the area I had several companies come out and quote replacing a 15 year old system. Austin came out and gave me a truly professional opinion. I highly respect the fact that he priced this replacement very honest. Davey and John came out and the install went very smooth. They did an A+++ job and the system looks and operates beyond my expectations. I highly recommend Pioneer Hearting and Air.

Kevin came out to do maintenance on our unit and was extremely professional and courteous. He did much more than I had expected to clean the unit which was a lot dirtier than I thought.
As far as Pioneer goes, we appreciate Gordy’s sponsorship in the community with the Knoxville Wrestling Officials Association. Your company and Kevin are great.

Josh Henderson was my Service Technician that came to my house and he did an excellent job!!! He thoroughly cleaned my outside unit and patiently answered my questions and was very friendly to my dog! Josh is the full package when it comes to customer service and knowledge. He located the exact reason my unit was not working and took time to fix the problem and I never felt like he rushed through the issue. I have only very great thing to say about his service and I appreciate his professionalism and his very nice and respectful personality. Pioneer Heat and AIr has a winner with Josh!

I called Pioneer Heating and Cooling in early August as a new customer living at their far range of coverage and lady who answered phone said I would be getting a return call from someone in a couple of hours. I did get a call later in evening way past a couple of hours and the person who called said He would have one of his guys call me back the next morning. It has been a month and I have never heard from anyone. I guess they are not interested in new customers

Josh Henderson was my Service Technician that came to my house and he did an excellent job!!! He thoroughly cleaned my outside unit and patiently answered my questions and was very friendly to my dog! Josh is the full package when it comes to customer service and knowledge. He located the exact reason my unit was not working and took time to fix the problem and I never felt like he rushed through the issue. I have only very great things to say about his service and I appreciate his professionalism and his very nice and respectful personality. Pioneer Heat and AIr has a winner with Josh!

Max Daniels is a true asset to Pioneer. He just completed the repair to my unit and kept me informed during the process since a part had to be delivered. He even showed me a picture of the problem. He was very courteous. I appreciate Max and Pioneer being so prompt, because my daughter has serious health issues and could not handle the heat level. Thank you Max!

Everybody i spoke with was very friendly and the tech that came to the house was very professional and friendly. Got our AC up and going very quickly. Their prices are very reasonable . Would recommend Pioneer to all my friends and family!!

Previously had a terrific HVAC installation from Pioneer. Now another excellent job by Pioneer, this time by Austin, Jason and Tim, to hook up Generac propane-run generators, from pouring a proper cement pad to code, to connecting the critical piping elements. Same for the Ace Electric team they partnered with: Joshua, Jason, and Tim handled the complicated electronics and wiring beautifully. These teams were completely dependable professionals and quietly Christian men who always do a great job, plus they’re really nice. Work was done exactly to schedule, too. Always trust Pioneer.

MATT came to my house on Oct 24 and I was very impressed with his professional performance. He did a great job and was very informative about what I need to do to keep my unit cleaner and suggested preferred maintenance which I plan on doing immediately. Thank you!
Judy Harris