Reviews

Woke up this morning without heat, I called Pioneer and they had a technician out in 2 hours. He had the part and we were back up and warm in 1 hour. Max was very professional and actually early, so we will always use and refer pioneer. Thank you. The Sylvester’s

Technician Jay Whitsell did a great job on our “annual” maintenance. We had not done a regular maintenance in a while but he did a great job of cleaning and servicing the unit. Wonderful service as always.

I needed a new heat and air system Pioneer Heat and air was recommended to me from someone who had use these people and I chose them and Austin was great he help me to figure out the best unit and one to fit my budget I highly recommend Pioneer and Heating there when they said they would be and did a great job.

The most outstanding heating and ac technician we have ever encountered. Jay Whitsell went way beyond the call of duty. He was fast, honest and knowledgeable. Highly recommend Pioneer Heating and AC.

I had a new furnace and air conditioner installed by Jack Frost. They screwed it up and there was some intermittent leaking of the exhaust from at the sidewall sidewall fan. Since they didn’t return my call for 3 days while the exhaust was leaking I contacted Pioneer. Max came out, listened carefully to what I told him, found the problem and had it repaired in 1/2 hour. Good guy, great customer service, no more exhaust. Recommended!

Always great customer service from office and field workers. Thanks to Jay W and Justin M for our latest 6 month “check up”!

Jay Whitsell, was professional, reliable, on time and very knowledgeable. Great company and highly recommended.

I have used Pioneer for servicing my HVAC units for the past two years and couldn’t be happier with the service they provide. Knowledgeable and friendly staff, they not only take care of the maintenance but make sure to answer any dumb questions I have. My last service checkup was done by Jay W. and Troy once again providing top notch service and making sure I understood all that was done. I will continue to use Pioneer in the future.

Our generator installation was recently completed on time and on budget. Austin Noe was an outstanding representative of Pioneer and served as our advisor and lead contact throughout the entire process. His recommendations regarding the proper size and site location for the system worked perfectly with our existing outdoor structures and landscaping without requiring additional gas line extensions or meter modifications. The installation crew were timely and very professional and stayed late both days to assure we had power reestablished by the end of the day. The whole process from start to finish could not have gone smoother.

I heartily recommend Austin and his entire service crew to anyone interested in a home generator installation.

I’ve been a Pioneer Preferred Customer for years, and I highly recommend having a semi-annual checkup of your heating & cooling unit. Tech Jay W. just finished my winter checkup. He has been out several times, and he is always been professional and helpful. Pioneer is a family owned business located in Halls.