Reputation Reviews

November 26, 2019

This review is a little late, but better late than never! We had our generator installed right after Christmas and Austin came and went over everything, scheduled the install. We had a bump with the propane people, but Austin took care of the situation and we rolled with another propane company. This company is very professional from Austin to the staff in their office to the crew that installed the generator. Thank you so much for everything!

Jonathan & Tamara Vest

Website Review

November 26, 2019

Although I have been impressed with Pioneer I will have to note that I have had them out to the house three times for my furnace. On the 21st of March I had a service done. Josh worked very hard while he was hear. However he took the unit doors off in order to take pictures of a part he replaced. Once he did that and left the unit has not started up again since then. My house is currently 61 degrees and falling. I have spent about 600.00 and now it is not working again.

Molly Myers

Website Review

November 26, 2019

Two years ago we replaced two aging heating and a/c units with top of the line Trane units. We absolutely love the improvement they have provided. In the last month, we had a new 22kw Generac generator installed along with air scrubbers on the heat & a/c units along with improving some duct work. Austin was exceptionally helpful and Davey and the guys were very thorough, neat and helpful. Glad I got referred to Pioneer five years ago. The office girls are also always helpful and friendly.

Eddie & Linda Neal

Website Review

November 26, 2019

I just had a Trane HVAC unit installed in my home. Austin Noe had came to my home and looked at what I had and came me 3 quotes on different units to replace my 25 year Rheem unit and at good prices.. He was very friendly and knowledgeable on what I needed. Pioneer’s installation crew Jim and Mike installed the new unit and done a really professional job .They got new unit installed in less than a day. I would recommend them highly on workmanship and professionalism. Thank you Pioneer.

Donnie laws

Website Review

November 26, 2019

I will never know if their service is good or not, I put in a request on Sunday June 23, 2018 via online chat for service after 6:30 Monday night, gave the rep 3 telephone numbers (1 home, 2 work) and my email and explained that we would be at work Monday. No call received at any of the numbers, no email. Got home Monday night at 6:30 they had called the home number just before 8 am that morning leaving a message that I should call if I still needed service. So I called and explained to the lady with the answering service that I told them I would be at work and they called me at home which I didn’t know until I got home, but that I still needed service. She said she would dispatch a message to the tech on call and he would call me back. No call again. Tuesday morning we called another company and they repaired the unit Tuesday night. When we got home Tuesday night we found that Pioneer had called the home number again that morning just before 8 am. Never used this company so I admit I don’t know how this works, I assumed the tech on call was on call Monday night and would call me then. By this time we had we called another company (Tuesday morning) and they repaired the unit for us the same night. I read so many good reviews about Pioneer, I thought I would buy the next unit from them when the time comes, so much for that idea. I hate to see companies operated like this, after reading their philosophy that they are dependent on the customer, not visa versa, that sounds great, but needs to be followed up with actions. I don’t need you now, I found someone who would meet my needs. Thanks anyway.

Glenda Nicley

Website Review

November 26, 2019

Totally satisfied. This was a top-notch experience: an excellent, professional and nice crew, excellent product, installed well, on schedule. Hard-working and very, very pleasant people. Only needed to cover up the surrounding area a little better to keep drill dust off things. Totally minor matter easily resolved. This is not a simple “pop it in” job: it takes many skills, involves knowledge and a willingness to work hard. Could not have been more pleased, from the sales estimate through the installation. High quality people and product.

Cynthia Perras

Website Review

November 26, 2019

i AM WRITING TO COMMEND MY SERVICE TECHNICIAN JOSH WHO CAME TO RECHARGE MY UNIT ON SUNDAY 7/1/18. HE WAS COURTEOUS KNOWLEDGEABLE AND QUICK TO RESPOND TO MY NEEDS, HAVE HAD NOTHING BUT POSITIVE EXPERIENCE WITH PIONEER HEATING AND AIR AND WILL CONTINUE TO WORK THROUGH THEM FOR ANY AND ALL MY AC HEAT NEEDS. ABOVE ALL VERY HONEST!!!!

henry morrison love

Website Review

November 26, 2019

Pioneer sent an excellent technician named Kreigh to handle our list of problems. He solved every problem Including a faulty zone damper motor and an undersized circuit breaker. Previously another excellent technician named Drew replaced our starter capacitor. I appreciate their courtesy and competence.

Dan Bolinger

Website Review

November 26, 2019

Kevin did a great job of servicing our hvac units. I did not appreciate the gouging for,parts that needed replacement. I certainly want to pay a reasonable rate but paying $310 for a $45 contactor is excessive. Now that we know how your pricing works we will be changing providers.

Randy Bush

Website Review

November 26, 2019

5-STAR PLUS!!!!!!!!!

Jim & Tres McFadden

Website Review