Reputation Reviews

November 26, 2019

I just had a Trane HVAC unit installed in my home. Austin Noe had came to my home and looked at what I had and came me 3 quotes on different units to replace my 25 year Rheem unit and at good prices.. He was very friendly and knowledgeable on what I needed. Pioneer’s installation crew Jim and Mike installed the new unit and done a really professional job .They got new unit installed in less than a day. I would recommend them highly on workmanship and professionalism. Thank you Pioneer.

Donnie laws

Website Review

November 26, 2019

I will never know if their service is good or not, I put in a request on Sunday June 23, 2018 via online chat for service after 6:30 Monday night, gave the rep 3 telephone numbers (1 home, 2 work) and my email and explained that we would be at work Monday. No call received at any of the numbers, no email. Got home Monday night at 6:30 they had called the home number just before 8 am that morning leaving a message that I should call if I still needed service. So I called and explained to the lady with the answering service that I told them I would be at work and they called me at home which I didn’t know until I got home, but that I still needed service. She said she would dispatch a message to the tech on call and he would call me back. No call again. Tuesday morning we called another company and they repaired the unit Tuesday night. When we got home Tuesday night we found that Pioneer had called the home number again that morning just before 8 am. Never used this company so I admit I don’t know how this works, I assumed the tech on call was on call Monday night and would call me then. By this time we had we called another company (Tuesday morning) and they repaired the unit for us the same night. I read so many good reviews about Pioneer, I thought I would buy the next unit from them when the time comes, so much for that idea. I hate to see companies operated like this, after reading their philosophy that they are dependent on the customer, not visa versa, that sounds great, but needs to be followed up with actions. I don’t need you now, I found someone who would meet my needs. Thanks anyway.

Glenda Nicley

Website Review

November 26, 2019

Totally satisfied. This was a top-notch experience: an excellent, professional and nice crew, excellent product, installed well, on schedule. Hard-working and very, very pleasant people. Only needed to cover up the surrounding area a little better to keep drill dust off things. Totally minor matter easily resolved. This is not a simple “pop it in” job: it takes many skills, involves knowledge and a willingness to work hard. Could not have been more pleased, from the sales estimate through the installation. High quality people and product.

Cynthia Perras

Website Review

November 26, 2019

i AM WRITING TO COMMEND MY SERVICE TECHNICIAN JOSH WHO CAME TO RECHARGE MY UNIT ON SUNDAY 7/1/18. HE WAS COURTEOUS KNOWLEDGEABLE AND QUICK TO RESPOND TO MY NEEDS, HAVE HAD NOTHING BUT POSITIVE EXPERIENCE WITH PIONEER HEATING AND AIR AND WILL CONTINUE TO WORK THROUGH THEM FOR ANY AND ALL MY AC HEAT NEEDS. ABOVE ALL VERY HONEST!!!!

henry morrison love

Website Review

November 26, 2019

Pioneer sent an excellent technician named Kreigh to handle our list of problems. He solved every problem Including a faulty zone damper motor and an undersized circuit breaker. Previously another excellent technician named Drew replaced our starter capacitor. I appreciate their courtesy and competence.

Dan Bolinger

Website Review

November 26, 2019

Kevin did a great job of servicing our hvac units. I did not appreciate the gouging for,parts that needed replacement. I certainly want to pay a reasonable rate but paying $310 for a $45 contactor is excessive. Now that we know how your pricing works we will be changing providers.

Randy Bush

Website Review

November 26, 2019

5-STAR PLUS!!!!!!!!!

Jim & Tres McFadden

Website Review

November 26, 2019

Called pioneer and met with Austin on having a new system installed. He was very professional and communication throughout the whole process was great.
JJ, Josh and John came out to do the new installation, great group of guys very professional, they explained the process and went right to work. Not sure how they managed to do all that work on a 95 degree summer day especially the attic part but they got it done and did a great job. Very Happy with work and the new system is working perfect. Thanks guys

David Abbott

Website Review

November 26, 2019

Had a new heat system installed just a few days ago. Tim, Mike and John were courteous, informing me of everything they were doing. I also had a gas line taken out that was connected to a gas range I no longer wanted, and they made sure after they removed the line, that everything was caulked and neat in the crawlspace and the upstairs. Any time I need service, I will call on Pioneer.

Judy H Westenhaver

Website Review

November 26, 2019

I was Fleeced for 25 minutes of work. $50 for call is fair. $160 for taping one duct back up. Not right. Bumped down to $130 when I asked if he thought that was fair… I will never use Pioneer again.

Jake Roberts

Website Review