Reputation Reviews

November 26, 2019

Had a new heat system installed just a few days ago. Tim, Mike and John were courteous, informing me of everything they were doing. I also had a gas line taken out that was connected to a gas range I no longer wanted, and they made sure after they removed the line, that everything was caulked and neat in the crawlspace and the upstairs. Any time I need service, I will call on Pioneer.

Judy H Westenhaver

Website Review

November 26, 2019

As a professional maintenance and manufacturing engineer with over 50 years of experience, I am well qualified to know true HVAC professionals when I have the pleasure of coming in contact with them. I have used Pioneer as my HVAC service organization for over 2 years since moving to Tennessee. They are truly in a superior class by themselves. I would especially like to recommend my Service Engineer, Mr. Jay Whitsell, Pioneer’s Chief of Maintenance Training. He is outstanding in every respect. Air Conditioning and Heating Systems are too expensive to entrust to Amateurs. If you think a professional is expensive-wait until you have hired an amateur!

ROBERT H. SHAW

Website Review

November 26, 2019

Excellent company. Great services, immediate feedback. Extremely personable.

Charles Smith

Website Review

November 26, 2019

I was Fleeced for 25 minutes of work. $50 for call is fair. $160 for taping one duct back up. Not right. Bumped down to $130 when I asked if he thought that was fair… I will never use Pioneer again.

Jake Roberts

Website Review

November 26, 2019

From start to finish, the Pioneer team was prompt and literally did everything exactly as they said they would. Austin came out and gave us very detailed options on getting our new system installed. The installation team (Lee, Davey, Mike, Zack) were all very pleasant, were very knowledge with each of the tasks they were assigned, did a quality job, and left our house clean like no one had even been there to work. I couldn't ask for anything more from this team. They did great and would highly recommend Pioneer to anyone needing work on their HVAC.

Eric & Nancy

Website Review

February 15, 2019

Arrived in the time frame they were to be here. Technician was extremely nice. Got to the job, had to go get a part returned had it fixed promptly. Very nice and courteous. I would definitely recommend your company to anyone

Janice Hall

Website Review

March 27, 2018

My family had a great experience with Pioneer. Our HVAC unit was ancient and on its last legs. I called for an estimate on a new unit, and Austin was friendly and professional and got us a great deal on a replacement with easy financing through eScore. Less than a week later we had our new unit installed, and the crew was kind, friendly, fast and professional. Their names were Lee and Jason. I don’t know why we waited so long to replace!

Shannon Carey

Website Review

March 27, 2018

We recently had a tankless gas hot water system installed. We were very impressed with the service . Austin Noe was very responsive and patient with us in making a decision on what to go with. The Installers Jason and Kevin were very professional and knowledgeable . Arrived when they said they would and kept us informed during the entire installation. We would highly recommend Pioneer for your heating, AC and gas installations. We also signed up for their annual check ups for our heating and AC.
Thank you Pioneer !

Leonard & Gail Brabson

Website Review

March 27, 2018

Pioneer installed new heat and air three weeks ago and we are very happy with new system and service we received from Pioneer. Austin gave us four options for system and explained the benefits of each. Installers (Jason,Kevin,Mike) were on time and worked a long day to complete install. Looking forward to many years of use from new system and happy to have reliable company to maintain it. Thank You

Rick Wyrick

Website Review

March 5, 2018

This company is top-notch! Our heating unit went out on a Sunday and someone came promptly to our house and fixed our unit. Brandon was wonderful, he showed us our problem and explained what happened and how much the repair would be. The repair was fair and reasonable. I highly recommend this company and will use them again without hesitation.

J. Jones

Website Review