24 Hour Service Available: (865) 922.2817 | $49.95 Standard Service Calls

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Our Customer Reviews

Richard Wynn

After going through close to a dozen HVAC companies in the Knox County area over a 12 year period, and finding greed and incompetence was the key driver of these companies, I tried Pioneer, and to my surprise and joy Pioneer delivers. They have competent and knowledgeable technicians. They arrive on time. They are considerate of my home, wearing blue booties, and give straight answers to questions. The office staff is a delight. They will work with you schedule for your needs, and do so pleasantly.

Charles Trout

A truly professional experience at every stage, from customer service, to dispatch, to estimator, to installer. Everyone called when they said they would, and arrived at the scheduled times. The repair/install was completed flawlessly. This job was for my mother, who lives alone. She was very impressed with the professionalism of the uniformed estimator and installers who introduced themselves to her with a handshake. Without a reference from someone, I was reliant upon reviews when deciding on an HVAC contractor. There are many companies out there with a zillion high-star reviews, but I found Pioneer to excel after sorting on "most recent". Many of these other companies had their last great review a month--or months ago, while Pioneer has an ongoing track record of excellent RECENT reviews. I am fortunate to have made this call, as it was hands-down, the best contractor experience that we have ever had.

24/7 Service Call Available: (865)922.2817