Last updated: October 2017
CHANGES TO THIS POLICY
WHAT INFORMATION WE COLLECT
Information you give us. We collect and maintain information that you may provide to us such as when you enter information on our site or provide information to us in any manner, whether via chat, e-mail and/or telephone or other means. This information may include your name, residential and/or business address, shipping address, billing address, credit card information, telephone number(s), email address and other information you choose to provide. Information you submit in connection with a job application, including the types of information described above, plus other employment status, employment history, education information, references and resume. For example, when you set up your account and/or make online purchases, you will be asked to provide information necessary to facilitate the transaction; when you enter our contests, sweepstakes or other promotions, you may be asked for information necessary to fulfill the promotion; when you post comments or other content on our site (e.g., Product reviews, Q&A forum), anything you post will be available to us as well as visitors to our site; when you post information about us on social networking sites, we may collect such information; when you contact our customer service representatives, we collect additional information you choose to provide our representatives.
Information automatically collected. We, along with our third-party service providers, may automatically collect information about you. This information includes, and is not limited to, browser information, operating system information, device IP, device information, IP address and the date, time, length of stay, geo-location, IP address, referring website, specific pages accessed and other actions you take on our site.
Information Collected Through Social Media Services. You may be able to access the site through third-party social media platforms (such as Facebook) (each, a “Social Media Service”). If you log on to a site through a Social Media Service, you give us permission to access, store and use any information that you permit the applicable Social Media Service to share with us in accordance with your privacy settings with the applicable Social Media Service.
We may also place tags and other data collection mechanisms on the site from Social Media Services through which they can collect information about the usage of our site and their services across multiple devices. For example, they can analyze if a user who saw an ad on their smartphone later makes a purchase on the site through their computer.
HOW INFORMATION IS COLLECTED
We may also use third-party Web analytics services in our online services, such as those of Google Analytics. These service providers help us analyze how users use our online services. Information collected as a part of Google Analytics (including your IP address) is automatically sent to Google, and Google may place cookies to help with the analysis. To learn more about Google Analytics and download an opt-out browser add-on please visit: https://support.google.com/analytics/answer/181881?hl=en
Whenever you access a website through your mobile device it is possible to identify your location through your mobile device. You can change these settings by contacting your service provider or device manufacturer.
Data may be collected on this site in order to deliver you targeted advertising on other websites and services. Such data may be collected directly by third parties, and we may share additional information with such third parties in order to improve these targeted advertising campaigns. The Digital Advertising Alliance (DAA) has created guidance for online advertisers and provided a mechanism for such advertisers to comply with users’ choices regarding interest-based ads. To learn more about ad networks, including how to opt out of interest-based ads visit: http://digitaladvertisingalliance.org/ Opting out will not mean that you will no longer receive Pioneer Heating and Air Conditioning, Inc. ads, rather, it just means that those ads will not be targeted to you based upon data collected from you on this site.
HOW WE USE YOUR INFORMATION
- provide and deliver products and services and fulfill your orders;
- process, record and track your purchases, payments, returns, warranties, and rebates;
- send you promotional marketing materials or marketing messages about products or services that we believe may be of interest to you;
- create and manage your account registrations;
- place ads on third party websites relating to our products and services that may be of interest to you;
- conduct and administer contests, surveys, promotions and publish public product reviews;
- notify you of any products you have purchased that are subject to recall;
- customize, analyze, adjust and improve our site to meet your needs;
- prevent fraud and other prohibited or illegal activities; and
- comply with potential requests of law enforcement agencies
If you complete a product review or other feedback or provide any images, we may use your submission for commercial purposes to promote our products and/or services.
WHAT INFORMATION WE DISCLOSE
Third-Party Service Providers. We may disclose your information to our third-party providers in order to fulfill orders, deliver packages, send mail, analyze data, provide marketing research and assistance, process credit card payments, and provide customer service. These third-Party providers are restricted from using information that identifies you in any way other than to provide service for Pioneer Heating and Air Conditioning, Inc.
PROTECTION OF PERSONAL INFORMATION
We have instituted reasonable safeguards to help ensure that information collected is secure. Please understand, however, that it is possible for third parties to access information despite our efforts. For this reason, we do not guarantee that your use of the site and/or information provided by you will be private or secure. By using our services, you assume this risk.
INFORMATION FROM CHILDREN
This site is not directed at children and we have no intention of collecting information from young people. If we become aware that information from a child under 13 has been collected without the consent of such child’s parent or guardian, we will use all reasonable efforts to delete such information. To learn more about how to protect your child online, visit the FTC’s www.OnGuardOnline.gov.
DO NOT TRACK SIGNALS
Our site does not support “Do Not Track” preferences that may be available in your browser to inform websites that you do not want them collecting certain types of information. If you activate the Do Not Track setting in your browser, our site is not capable of satisfying the preference you set.
If you wish to opt-out of any marketing communications or make corrections to information on your account, please access your account and change your preferences on the “Your Account” page or contact us directly at firstname.lastname@example.org. Please note that removal of user information from our database or “opting-out” will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request. Following receipt of a request from you, we will take reasonable steps to delete your information. In addition, you may opt-out of certain targeted advertising as described above in the “Interest-based Advertising” section. To opt-out of data collection by the Social Media Services, you should review that provider’s privacy practices. If you establish an account, you may receive certain types of communications even if you have not opted-in to receive them because these types of communications may be necessary.
HOW TO UPDATE INFORMATION