Frequently Asked Questions

Frequently Asked Questions

We have been in business for over thirty years. Over the years we have been asked all sorts of questions. We noticed that certain questions came up much more often than others, so we decided to post them here in the hopes that they might help somebody out.


How often should service be performed on the heating and cooling system?

A: Manufacturers suggest that maintenance twice a year on a heating and cooling system will optimize performance and reliability

Is it OK to run my fan on my heating and cooling system all the time?

A: Yes, it constantly mixes the air in the home to provide a uniform temperature throughout the entire house; plus, it constantly filters the air in the home too.

Should my heat pump run continuously in the winter?

A: Yes, heat pumps are designed to run a lot on very cold days to maintain a constant temperature rather than heating up fast and cycling off. Although they sometimes don’t cut off for days, they are still very economical to operate.

Should my heat pump smoke in the winter?

A: No, what you are probably seeing is steam from the defrost cycle instead of smoke. This is perfectly normal.

Sometimes a terrible odor comes from our system. What is it?

A: Manufacturers refer to this odor as “Dirty Sock Syndrome.” It occurs sometimes in the heating cycle, mainly in the high-efficient heat pumps.

What size generator do I need for my home?

A: A generator is not a one size fits all. Pioneer Heating and Air will come out to your home and properly size the generator and give you a quote to have it installed. This is a FREE service that we offer.

How long does it take to get a generator installed in my home?

A: Pioneer keeps an inventory of the most popular size generators. With the generators sitting in our warehouse, this means you can have one installed and protecting your home with in a week of purchase.

Does Pioneer do routine maintenance on generators?

A: Yes, along with our regular service for repairs and emergency service, Pioneer Heating and Air does do routine maintenance on generators.

Don’t see the answer to your question? Ask us!

Fields marked with * are mandatory


Email Address*